Canion3D.com Return Policy
At Canion3D.com and our affiliates, we want to ensure a smooth and transparent return process. Below is our updated policy for returning items.
Consumable Products (Filament & Resin)
- Return Window: Unopened and unused consumables (filament and resin) can be returned within 14 days of purchase.
- Return Shipping: Customer is responsible for return shipping costs.
3D Printer Hardware (3D Printers, Post-Processing Devices, 3D Pens)
- Return Window: Returns accepted within 14 days of purchase with no additional charges.
- Warranty: 1-year warranty on all 3D printer hardware. Note: consumables, software, and digital items are not covered by this warranty.
Return Requirements for All Items
To be eligible for a return, please ensure:
- Original Purchase: The product must be purchased directly from Canion3D.
- Condition: Product must be in its original, undamaged condition.
- Contents: Include all accessories, manuals, and warranty cards.
- Proof of Purchase: Original UPC/serial number must be intact on both the product and retail packaging.
To initiate a return or replacement, please submit your request through the Canion3D Return Portal within 30 days of your invoice date. Once approved, a Return Merchandise Authorization (RMA) number will be provided.
Additional Return Guidelines
- Processing Time: Returns are processed within 5 business days after receipt at Canion3D.
- Damaged Shipments: Any shipment with visible damage must be reported within 3 days of delivery.
- Missing Items: Returns missing parts (e.g., accessories, manuals) will be delayed until all parts are received.
- Shipping for Returns:
- Customers cover return shipping unless stated otherwise.
- For replacements, shipping is on us.
- Proper packaging and protective materials are required to avoid damage during return shipping.
If items arrive in “like-new” condition according to our standards, a credit will be issued to your original payment method.
Restocking Fees and Return Shipping
- Restocking Fees: Returns may be subject to restocking fees, except for damaged, defective, or incorrect products.
- Return Shipping Labels:
- Free return shipping is provided for items returned due to damage, defect, incorrect shipment, or items not matching the description on our site.
- If the returned product is not defective, not the original item, or does match our site description, shipping costs may be deducted from your refund along with a restocking fee.
Thank you for choosing Canion3D! If you have questions about your order or our policies, please contact us at info@canion3d.com. We’re here to ensure you have the best possible shopping experience.
